YOU HAVE QUESTIONS, AND WE HAVE ANSWERS!

Monetary

Q: How should checks be made out?
A: Please make checks payable to Susan G. Komen. Include your
Constituent ID (if applicable) on all checks. Checks should be accompanied by a completed Check Submission Form and mailed to:

Susan G. Komen
Dept.#41829
PO Box 801889
Dallas, TX 75380

We highly recommend using the SGK Fundraise app to deposit checks to prevent such long wait times. You can download the app by searching “SGK Fundraise” in the app store on your Apple or Android device.

Q: How do I know if Komen has received mailed donations?
A: Komen sends gift acknowledgements/tax receipts to the name/address as it appears on the donation check or money order. Donors should receive these acknowledgements through the mail four to six weeks after the check has been deposited. We highly recommend using the SGK Fundraise app to deposit checks to prevent such long wait times.

Q: Is my donation tax-deductible?
A: Contributions to Susan G. Komen may be fully tax deductible permissible by law. Please consult your tax advisor regarding the deductibility of your gift.

Q: Will I receive a tax receipt for my donation?
A: Susan G. Komen issues receipts for any donation of $10 or more received by check through the mail. Please do not send cash. If your donation is in cash form, you will not get a tax receipt. Receipts should arrive by mail approximately four to six weeks from the date it was deposited. To ensure you receive a tax receipt, please donate with a credit or debit card or write a check to “Susan G. Komen”. If you make an online donation using a credit or debit card, you’ll receive an immediate acknowledgement.

Q: How do I update my online fundraising thermometer to reflect current donations?
A: Online credit or debit card donations through your fundraising page are automatically reflected on your fundraising thermometer. Checks submitted through the mobile check deposit feature of the SGK Fundraise app are also automatically included in the fundraising thermometer. However, you must manually enter cash or mailed check donations to be reflected on the thermometer. To record cash/check donations on your fundraising thermometer, log in to your Fundraising Center. Click Enter a New Gift in the Donations bar at the bottom of the page and enter the information requested.

In-kind

Q: Can Susan G. Komen® donate any wristbands or giveaways for my fundraising event?
A: While we are not able to donate wristbands or giveaways for fundraising events, we do have two online resources where you can find similar items and support Komen at the same time.

Shop Komen branded apparel, gifts, giveaways and more that give back to Komen 100% at ShopKomen.com
Shop products and services that benefit Komen at Komen.org/livepink

Q: What are the guidelines for fundraisers that include door prizes, raffles drawings and/or sweepstakes?
A: Federal and state laws prohibit and/or restrict certain gaming activities such as door prizes, raffles, drawings, etc. These laws vary from state to state and in different jurisdictions. Before conducting such activities as a form of fundraiser, please consult with a local attorney and tax professional to ensure compliance. Please be advised that Susan G. Komen cannot provide legal or tax advice to individual fundraisers for these reasons.

Q: Can I fundraise for Komen to earn an entry or “bib” for an exclusive Marathon?
A: Many charities have access to entries or “bibs” for marathons where supporters can fundraise for the charity in exchange for a bib. Susan G. Komen doesn’t currently have a program like that, so we don’t have access to exclusive entries or bibs for which people can fundraise. While we don’t provide entries or bibs, we always welcome people who want to run and fundraise to support Susan G. Komen. We encourage them to start their online fundraisers at komen.org/fundraise to easily accept donations from friends and family.

Q: Should I register my fundraiser as an individual or as a team?
A: Susan G. Komen provides many ways to fundraise here at komen.org/fundraise: On Your Own, With A Group, With Your Company, In Memory Of, and Specialty Fundraising Campaigns. Each of these provides an option to register as an INDIVIDUAL fundraiser where you can have a single page where all donations toward your fundraiser are collected.

If you would like to have a TEAM where many individual participants can register to fundraise individually toward the same team goal, visit our With A Group and With Your Company pages. Select Specialty Fundraising Campaigns have team options, too. These options give you both a collective team fundraising page and individual pages for each registered participant. All pages can be personalized separately with descriptions, photos, and unique URL’s.

Q: I created a fundraiser in the past. Do I need to register again?
A: Yes, please register for a new fundraiser every year. We update our resources and technology annually and want to make sure you have the latest and greatest. Additionally, we have added a new Fundraising Rewards program this year! To be eligible for our new rewards, you will need to register a new event online.

Q: What if I didn’t receive any information after I registered my fundraiser?
A: Sometimes our emails can get caught in your spam filter. If you did not receive an email from us within 3 hours of submitting your registration, please check your spam filter (or if you have a Gmail address the Promotions tab of your inbox). If you find an email from us there, please whitelist our email address (fundraise@komen.org) so that you will receive other informational emails straight to your inbox.

Q: Is Susan G. Komen a nonprofit organization?
A: Susan G. Komen is a public charity exempt from federal income tax under Section 501(c)(3) of the Internal Revenue Code.

Q: How will the funds raised through my fundraiser be used?
A: Susan G. Komen® is extremely proud of the financial stewardship we offer for the donations our supporters give. We are accredited by the Better Business Bureau Wise Giving Alliance. Donations help support breast cancer research initiatives, treatment, education, and community health programs.

Q: Can I use the Susan G. Komen® logo on my event materials?
A: DIY Fundraisers are welcome to use our Fundraiser and I Am A Fundraiser logos, which can be found here. That being said, fundraisers should not use the original Susan G. Komen logo or the Running Ribbon on event materials other than those provided to you by Komen. For more information, please email us at fundraise@komen.org.

Q: I think I chose the wrong type of fundraiser. Can you help me change it?
A: Perhaps you accidently chose “Friends & Family” when you meant to choose “Do What You Love”, or you chose “Club/Organization ” when you meant to choose “Company”. That’s ok! We can help.

Email fundraise@komen.org for assistance. If possible, please include the following in your email:

• Your name and the email you used to register (and constituent ID if you know it).
• A quick 2-3 sentence summary of what fundraiser type you chose accidentally and what fundraiser type you would like to change to.

Q: What should I do if received an error message when I tried to register my fundraiser?
A: Unfortunately, error messages can happen. If you receive an error message that prevents you from continuing to register your event, email fundraise@komen.org for assistance. If possible, please include the following in your email:

• A screenshot of the error message you received.
• Your name and the email you used to register (and constituent ID if you know it).
• A quick 2-3 sentence summary of what you were trying to do when you received the error message.

Q: How do I change my contact information once I’ve registered?
A: To change your contact information, event date or any other information, please send an e-mail to fundraise@komen.org and be sure to reference your Constituent ID (if applicable).

Q: How can I edit my Personal Page on Safari?
A: We are aware of an issue, limited to Safari, which affects users attempting to edit the default text of their Personal Page. If you would like to edit the default text on Safari, we encourage you to copy the default text into your Notes app, make your edits in the Notes app, and paste your personalized text on your Personal Page.
If you need assistance with editing your Personal Page, please contact us at info@komen.org.

Q: Who do I contact if I have questions?
A: If you have technical questions about creating a fundraiser, you can call us at 1-877 GO KOMEN (1-877-465-6636 option #6) or email fundraise@komen.org.